Support · Updated: September 12, 2026
How can we help?
For account, privacy, Cubbie invite, card-sharing, or app-store review support, email us and include the email address on your Card Cubbie account plus a short description of the issue.
Common topics
- Email sign-in: Check spam/promotions and make sure the email address matches the one used in the app. If confirmation links keep expiring, request a fresh link from the sign-in screen.
- Notifications: In the app, open Settings → Notification Settings. Push and in-app alerts can stay on even if store-nearby alerts are off.
- Store-nearby alerts: These require notification permission plus Always + Precise Location. You can adjust the distance or quiet hours in Card Cubbie’s Notification Settings.
- Cubbie invites: Include the invite email address and whether the invite opened in the app or stayed on the web page. New users should register with the invited email.
- Privacy controls: Use the in-app Privacy Center for consent settings, Do Not Sell/Share, data export, and account deletion. If you cannot access the app, email privacy@cardcubbie.com.
- Security: Never email full gift-card numbers or PINs. Card Cubbie support will never ask for your complete card secret.
Deleting your account
Open Settings → Privacy Center → Delete account and follow the confirmation steps. If you cannot access the app, email privacy@cardcubbie.com from your account email address; we may need to verify your identity. Uninstalling the app does not delete your account.
When you confirm deletion, access ends immediately and permanent deletion begins for your account, personal information and linkable data, and user-generated content, including owned gift cards and associated activity. Your personal information and links are removed from shared records, but other owners’ cards and unrelated resources are not deleted. There is no grace period or recovery option; we cannot restore your deleted account or content.
You permanently lose access to gift-card numbers, PINs, barcodes, and photos stored in Card Cubbie. If you have no other copy, you may be unable to redeem remaining gift-card value. Reviewing your cards or downloading your data first is optional. A data export excludes full card numbers, PINs, and redemption images; it is not a redemption backup. Keep any original cards or other redemption information you need outside Card Cubbie. Never email these secrets to support.
Account deletion does not cancel Apple App Store or Google Play subscriptions. Manage or cancel your subscription separately in the store where you purchased it. Store and gift-card issuer records are independent of your Card Cubbie account.
Card Cubbie automatically requests and verifies personal-data deletion at RevenueCat; you do not need to contact RevenueCat or make a separate request. While RevenueCat verification is pending, your request is processing, not complete. We send a completion receipt by email only after verifying deletion in our core systems and at RevenueCat. PostHog receives limited product analytics under random in-memory identifiers, not your Card Cubbie account ID, email, account profile, wallet contents, or subscription information. These analytics records are not linked to your account and may remain under PostHog's analytics retention practices. Signing out or seeing that a request was accepted does not mean deletion is complete.
The only personal-data exceptions are the minimum legally required, separately controlled business records and temporary backup copies explained in Privacy Policy §10. Neither allows account recovery or continued marketing or analytics use. Genuinely nonpersonal business information may remain.