Support
How can we help?
For account, privacy, Cubbie invite, card-sharing, or app-store review support, email us and include the email address on your Card Cubbie account plus a short description of the issue.
Common topics
- Email sign-in: Check spam/promotions and make sure the email address matches the one used in the app. If confirmation links keep expiring, request a fresh link from the sign-in screen.
- Notifications: In the app, open Settings → Notification Settings. Push and in-app alerts can stay on even if store-nearby alerts are off.
- Store-nearby alerts: These require notification permission plus Always + Precise Location. You can adjust the distance or quiet hours in Card Cubbie’s Notification Settings.
- Cubbie invites: Include the invite email address and whether the invite opened in the app or stayed on the web page. New users should register with the invited email.
- Privacy controls: Use the in-app Privacy Center for consent settings, Do Not Sell/Share, data export, and account deletion. Deletion deactivates access immediately, retains account data for exactly seven years, then permanently purges eligible personal and owned data. If you cannot access the app, email privacy@cardcubbie.com.
- Security: Never email full gift-card numbers or PINs. Card Cubbie support will never ask for your complete card secret.